Welcome to KrishnaRadhey.

By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please do not use the website.

1. About Our Website

KrishnaRadhey provides an online platform to discover and purchase devotional products and access information about Braj, Mathura, and Vrindavan.

Our services may include:

  • Product browsing and purchasing
  • User accounts
  • Order management
  • Customer support
  • Mandir information
  • Routes and pilgrimage information
  • Other website features introduced from time to time

2. Eligibility

You must provide accurate information when using services that require registration, ordering, or communication with us.

You are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account.

3. Product Information

We make reasonable efforts to display accurate product descriptions, photographs, prices and availability.

However, handmade, handcrafted or naturally sourced products may have minor variations in:

  • Colour
  • Size
  • Texture
  • Pattern
  • Finish
  • Appearance

Such variations do not necessarily constitute a product defect.

4. Pricing

All product prices displayed on KrishnaRadhey are subject to change without prior notice.

We reserve the right to correct pricing, description, or listing errors.

If an order has been placed with an incorrect price due to an obvious technical or human error, we may contact you regarding the order and provide appropriate options as permitted by applicable law.

5. Orders

Placing an order does not automatically guarantee acceptance.

We reserve the right to cancel or decline an order in circumstances including:

  • Product unavailability
  • Pricing or listing errors
  • Suspected fraudulent activity
  • Payment issues
  • Incorrect customer information
  • Delivery limitations
  • Other legitimate operational reasons

If we cancel an order after payment has been received, the applicable amount will be refunded in accordance with our refund process.

6. Payments

Payments may be processed through third-party payment providers.

By making a payment, you agree to provide valid and accurate payment information.

KrishnaRadhey is not responsible for failures caused by third-party payment networks or payment providers, although we will reasonably assist with resolving payment-related issues.

7. Shipping and Delivery

Delivery times shown on KrishnaRadhey are estimates and may vary.

Delays may occur due to:

  • Courier operations
  • Weather
  • Festivals
  • Public holidays
  • Address-related issues
  • Transportation disruptions
  • Events beyond our reasonable control

Customers are responsible for providing accurate delivery information.

8. Returns and Refunds

Returns, replacements and refunds are subject to our applicable Return & Refund Policy.

Products that are damaged, incorrect, or otherwise eligible for return must be reported within the applicable period specified by our policy.

We may request photographs, videos or other information to verify a return or damage claim.

9. Cancellation

Order cancellation may be permitted depending on the order’s processing or shipping status.

Once an order has been dispatched, cancellation may no longer be possible, and the applicable return process may apply.

10. User Conduct

You agree not to:

  • Use KrishnaRadhey for unlawful purposes
  • Attempt unauthorized access to the website
  • Interfere with website security
  • Submit false or misleading information
  • Abuse website forms or services
  • Upload malicious code or content
  • Scrape or reproduce website content without permission
  • Use the website to commit fraud or other unlawful activity

11. Intellectual Property

Unless otherwise stated, the content available on KrishnaRadhey, including:

  • Logos
  • Brand elements
  • Text
  • Graphics
  • Images
  • Product photography
  • Website design
  • Layout
  • Software
  • Original content

is owned by or licensed to KrishnaRadhey and is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify or commercially exploit our content without prior written permission.

12. Temple Timings and Routes

Temple timings, routes and other pilgrimage information are provided for general guidance.

Such information may change due to temple schedules, festivals, weather, security arrangements, local conditions or other circumstances.

Users should verify important information with the respective temple or local authority before travelling.

For additional information, please refer to our Disclaimer.

13. Third-Party Services

KrishnaRadhey may use or link to third-party services such as:

  • Payment providers
  • Shipping companies
  • Maps and navigation services
  • Analytics providers
  • Social-media platforms
  • Other external services

Your use of third-party services may be governed by their own terms and policies.

14. Limitation of Liability

To the extent permitted by applicable law, KrishnaRadhey shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or reliance on information provided through it.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless KrishnaRadhey from claims, losses, liabilities or expenses arising from your unlawful use of the website or violation of these Terms.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes will become effective when the revised terms are published on this page.

Your continued use of KrishnaRadhey after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.

17. Governing Law

These Terms & Conditions shall be governed by the laws applicable in India.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over [City, Uttar Pradesh], unless applicable law provides otherwise.

18. Contact Us

If you have questions regarding these Terms & Conditions:

KrishnaRadhey
Email: [Email Address]
Phone: [Phone Number]
Address: [Business Address]