Last Revised: 01 September 2026

SECTION 1 – SCOPE

This policy governs all post-purchase requests relating to items bought from Shri Bihari Ji Enterprises, operating under the brand name Krishnaradhey (“Krishnaradhey,” “we,” “us,” “our”). By completing a purchase, you acknowledge and agree to the terms below.

SECTION 2 – NO REFUNDS

2.1 Final Sale. All sales are final. Krishnaradhey does not issue refunds under any circumstances.

2.2 If you wish to receive a replacement for a defective or damaged item, refer to Section 3.

SECTION 3 – EXCHANGE ELIGIBILITY

3.1 24-Hour Window. You must submit an exchange request within twenty-four (24) hours of the recorded delivery time (as reflected in your Shiprocket tracking). Requests made after the 24-hour window will not be accepted.

3.2 Qualifying Issues. Exchanges are granted only for (a) products that arrive defective, (b) products damaged in transit, or (c) items shipped in error.

3.3 Mandatory Evidence. Your request must include:

  • A continuous unboxing video showing the parcel from the sealed state through to discovery of the defect or damage;
  • Clear photographs of the issue; and
  • A written description of the problem.

3.4 Proper Condition. The item must be returned in its original, unused state with all tags, accessories, inserts and packaging intact.

SECTION 4 – EXCHANGE PROCEDURE

4.1 Initiation. Email krishnaradhey9719@gmail.com with the evidence listed in Section 3.3 and your order number. You may also reach us at +91 97624 48201.

4.2 Review. We will review your submission and respond within forty-eight (48) hours. Approval is at Krishnaradhey’s sole discretion.

4.3 Return Shipment. All returns are coordinated through Shiprocket, our exclusive logistics partner. If approved, you will receive instructions — and, where applicable, a prepaid Shiprocket return label and pickup schedule — on how to send the item back. Items returned without prior approval, or shipped through a courier other than Shiprocket, will be refused.

4.4 Replacement Dispatch. A replacement item will be shipped via Shiprocket once the returned product passes inspection. Krishnaradhey reserves the right to substitute an item of equal value if the original product is unavailable.

4.5 Failure to Comply. Requests that (a) lack complete evidence, (b) miss the 24-hour deadline, or (c) involve items not in original condition will be denied.

SECTION 5 – NON-EXCHANGEABLE ITEMS

Items damaged due to misuse, negligence, or modifications by the customer are ineligible.

SECTION 6 – TITLE & RISK DURING RETURN

Title and risk of loss remain with you until the returned item is received and inspected by Krishnaradhey. We are not responsible for items lost or damaged in transit if shipped through a courier other than Shiprocket or without prior approval.

SECTION 7 – CONTACT

For all exchange enquiries, contact us at:

Shri Bihari Ji Enterprises

Address: Building No. 33, Dhouli Pyau Mathura, 281001 India

Phone: +91 97624 48201

Email: krishnaradhey9719@gmail.com

Please include your order number in the subject line (or message) for faster assistance.